I can’t access my product(s). What do I do?
Kail
Last Update 9 months ago
Steps to check a customer’s product access:
Identify the specific product the customer is looking for.
In Tawk.to, copy the customer’s email address.
Open GHL and go to Contacts.
Paste the email address and open the contact record.
Check the activity to see if the customer has already paid for the product.
If the purchase is confirmed, go to Offers on the left panel and scroll down to locate the product.
If the offer is not yet included, add the product offer.
If the offer is already included but the customer still can’t access it, contact Tech Support or Jeff Spencer.